Trinity Road is Hiring!

Trinity Road, LLC - the leading multichannel retailer of Catholic books and gifts and parent of The Catholic Company - offers a great work environment, business casual office, competitive pay, and benefits. Our office is located in South Charlotte, convenient to I-77 and I-485.

Customer Service Representative

We are seeking an energetic and friendly person to act as the public face of our organization. The successful candidate excels in the following:

· Positive Attitude

· Communication Skills

· Work Ethics

· Customer Service

You will act as the company’s liaison with the customer and will be responsible for resolving any and all customer service questions and issues. Responsibilities include conducting customer transactions, assisting customers with placing, modifying, and editing orders over the phone or via the Internet. The candidate must be able to handle customer negativity while remaining professional with all customers. You will need to communicate in a way the customer can understand and handle administrative tasks as assigned.

The requirements for this position are: A high school diploma or equivalent. You must be computer literate including knowledge of Word, Office, Excel, Outlook and Explorer. You should possess excellent data / typing skills. You must be an excellent and positive communicator. The position requires outstanding phone etiquette, strong listening skills, a pleasant voice, and personality. The successful candidate must be detail oriented and have strong organizational skills. You must be proactive, flexible and have strong team skills. Bilingual (Spanish) is a plus.

This is a full-time (M-F 8:30 a.m. to 5:30 p.m.) position. For consideration, please send your resume and references to resume or fax to 704-940-2249.

The Catholic Company has been recognized as a Platinum Winner in the 8th annual BizRate Circle of Excellence Awards.  The Circle of Excellence Awards, based on millions of customer reviews, showcases elite online retailers that have met rigid criteria set by BizRate Research for outstanding service from September 1, 2006 - August 15, 2007. The Catholic Company joins some of the world’s leading internet retailers such as Crutchfield, Bath and Body Works, Blue Nile, eBags, and Staples.

The online stores were honored with the prestigious Circle of Excellence Platinum award based on their performance over seven key satisfaction metrics, including:

1. overall satisfaction
2. product selection
3. ease of finding products
4. repurchase intent
5. product met expectations
6. on-time delivery
7. customer support

“It is a blessing to do what we do at The Catholic Company; selling high quality Catholic gifts and Catholic books that have the power to change peoples’ lives by leading people closer to Jesus Christ. It’s reassuring to see our customers respond in such a positive way to what we do every day.  This award is an outward sign of our commitment to the Roman Catholic Church and our customers and for that we want to say, thank you!” Nicholas Cole, Director of Business Development at The Catholic Company.

As a BizRate “Customer Certified” store and Circle of Excellence Platinum Award winner, The Catholic Company, has agreed to participate in the web’s most rigorous monitoring program and have a proactive stance on receiving feedback and providing a satisfactory customer experience.

The BizRate Research Circle of Excellence Platinum winners are representative of the kinds of merchants’ consumers can feel confident shopping with, as they must demonstrate consistently superior customer satisfaction on an annual basis.

About The Catholic Company
The Catholic Company, a mail order catalog and online retailer, provides essential Catholic books and gifts to customers worldwide.  The Catholic Company is known for its selection of high quality Catholic products, quick delivery, and customer service. Selling online since 2001, The Catholic Company, has a comprehensive collection of Catholic books and gifts and a world-class distribution center.  The Catholic Company was recognized as a 2007 Circle of Excellence Platinum Award winner from BizRate Research.

Media Contact:
Nicholas Cole
Director of Business Development
Trinity Road, LLC
Phone: 704-940-2240 ext. 232
Email: nicholas
URL: http://www.catholiccompany.com