IT Help Desk

Job Description

The IT Help Desk role is a critical member of the Trinity Road IT team. The ideal person for this role will hold characteristics of being patient, customer-oriented, positive attitude, and work through issues quickly and effectively. As the primary team member responsible for internal hardware, software, and networking, workdays will be determined by demand and troubleshooting. An external IT management company will be available for escalated or higher level required support issues when needed.

Essential Duties and Responsibilities

Knowledge/Critical Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Performance Indicators

Physical Demands/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Employer

Trinity Road, LLC operates the leading Catholic online store and mail order catalog, The Catholic Company. Our Core Values are:

We offer a great work environment, business casual office, competitive pay, and benefits. We are an equal opportunity employer.