Fulfillment/Warehouse

Job Description

Note: Positions open are seasonal in-office, part/full-time with potential to merge into full time long term.

Organizational Impact

Come help enrich the faith life of customers at the #1 Online Catholic Retailer!
Your job will be to answer customer inquiries via phones, chat and/or email. You will be assisting customers in placing new orders, processing product returns, processing refunds or reships, address verification, personalization information, out of stock items, and more.
Agents are expected to respond to customers in a timely fashion while being courteous and professional.
Experience in our particular systems are not required so much as technical competence and curiosity to figure things out.

Essential Duties and Responsibilities

Knowledge/Critical Skills

The requirements listed below are representative of the knowledge, skill, and/or ability required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to sit for 8-10 hour shifts, Talking for extended periods (8-10 hour shifts, using headphones) , occasionally standing for periods of up to 2 hours, heavy typing, able to use dual monitors and utilize multiple software programs.
Able to lift large packages, ranging from 15-45lbs, on occasion.

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.