Come help enrich the faith life of customers as a customer experience agent at the #1 Online Catholic Retailer!
Your job will be to answer customer inquiries via email. You will be assisting customers in processing product returns, processing refunds or reships, address verifications, personalization information verification, processing orders with out of stock items, and more.
Agents are expected to respond to customers in a timely fashion while being courteous and professional at all times.
Experience in our particular systems are not required so much as technical competence and curiosity to figure things out.
The requirements listed below are representative of the knowledge, skill, and/or ability required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
MANAGEMENT HAS THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANYTIME. THE JOB DESCRIPTION IS NOT A CONTRACT FOR EMPLOYMENT, AND EITHER YOU OR THE EMPLOYER MAY TERMINATE EMPLOYMENT AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE.